Refunds & Cancellation Policy

WUSH LLC ("WUSH," "we," "us," or "our") is committed to delivering high-quality mobile car wash and detailing services. This policy covers payment, cancellations, rescheduling, weather, and refunds.

 

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PAYMENT

There is no deposit. At booking you choose to pay in full, or to pay after your Wush is complete. Apple Pay and cards are accepted.

 

CANCELLATIONS & RESCHEDULING

Cancel or reschedule free up to 6 hours before your slot. Need to change something inside 6 hours? Text us at 786-305-8769 and we'll sort it out. If you paid in full and cancel, you receive a full refund.

 

NO-SHOWS & NO ACCESS

Outpost: if your vehicle isn't at the outpost at your slot, we may not be able to fit your Wush in later that day. At-home: if we arrive and the vehicle isn't accessible, there's no safe or legal spot to work, or no one's reachable, we may not be able to complete your Wush. Please let us know ahead of time so we can give the slot to someone else.

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CANCELLATIONS BY WUSH

If we cancel due to weather, equipment, staffing, or any other operational reason, you receive a full refund or free rescheduling.

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WEATHER

We start every Wush with the interior. If weather interrupts service, we pause and complete the exterior free within 24 hours, subject to availability — or, for at-home service, in your garage if one's available. Prefer not to continue? We'll only charge for the work completed. Outpost only: if rain affects your finish within 24 hours of completion, we'll refresh the exterior once, free, subject to availability.

 

SATISFACTION

If you're not satisfied with a completed service, notify us within 24 hours at support@carwush.com. We'll arrange a complimentary re-service to address the specific concern — performed at an outpost or applied to your next scheduled visit. Refunds for completed services are issued at WUSH's discretion, only where re-service isn't feasible.

 

MEMBERSHIP & PACKAGE CANCELLATIONS

Recurring memberships or multi-wash packages may be canceled at any time; cancellation takes effect at the end of the current billing cycle. Unused sessions in an active package are non-refundable but may be transferred to another vehicle or scheduled within the package validity period (90 days from purchase unless otherwise stated).

 

REFUND PROCESSING

Approved refunds are processed to the original payment method within 5–10 business days.

 

Contact: support@carwush.com | 786-305-8769 WUSH LLC · 3281 NW 7th ave, Miami FL 33127

WUSH LLC provides mobile car wash and detailing services throughout the greater Miami area in Florida.

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SERVICE DELIVERY

WUSH is fully mobile and operates two ways: at our Outposts — designated partner locations (currently the Ultra Padel Outpost, Miami) where you bring your vehicle at your booked time — and At-Home, where we come to your address within our service area. There is no physical retail location and no product shipping; all services are performed in person.

 

BOOKING & SCHEDULING

Services are booked through carwush.com. At booking, customers select: service tier (Quick, Full, Proper, or Signature Wush), vehicle size (Sedan or SUV), outpost or at-home, date and time, and any optional add-ons.

 

ARRIVAL & SERVICE WINDOW

Outpost: arrive at the booked location at your scheduled time with your vehicle ready. At-home: we arrive within a 30-minute window of your scheduled time — have your vehicle accessible and unlocked, or keys ready. Service typically runs 45 minutes to 2 hours by package and vehicle size. We reserve a dedicated slot for each appointment.

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SERVICE AREA

Outpost: designated locations in Miami-Dade County. At-home: within about an hour’s drive of Midtown Miami — covering Miami Beach and the barrier islands, Brickell, Downtown, Wynwood, the Design District, Coconut Grove, Coral Gables, South Miami, North Miami, Hialeah, Doral, and up to Fort Lauderdale, with no travel fee. Not sure you’re in range? Text us at (786) 305-8769.

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CUSTOMER RESPONSIBILITIES

Disclose any pre-existing damage or sensitive vehicle conditions before service, and be reachable at the contact info provided. For at-home service, provide a safe, legal, reachable spot for the vehicle and our truck, and clear any HOA, permit, or front-desk access ahead of time. The truck is fully self-contained — no need to provide water, power, or a hose.